Do I want to stir people up this morning?
Hmmm... sure...
Uber was guilty of trusting that people weren't asshats. Unfortunately, people are.
They probably should have considered that someone was going to exploit their auto response. But it takes a real shithead to do that - and it takes someone who is going out of their way to find a problem with the company to think that they did it deliberately. I don't mean the ones who saw it initially and reacted with their gut impulse. I'm thinking more of the ones who came in hours later, after the apology was already up and Uber was giving people discounted rides, who just wanted to go off on the racist company.
I was going to link an article, but honestly, most of the ones I could find seem to just be exploiting the situation for hits and/or giving attention to troll's account.
So, since most of you probably don't know what the hell I'm talking about - because that's 99% of these posts, I'll pull back a bit and explain...
Uber, like a lot of businesses, has an auto response. I'm going to use Murielle as an example name.
If she had something to say to Uber, like "I had problems using your app", they would write back "Sorry to hear that Murielle" with the support contact information.
It makes sense from a business standpoint of why you would want to address customers by name. It also makes sense that someone would try to troll that feature.
In this case, again, let's say it's Murielle - because that makes it far more shocking, she changes her name to (the N-word). Because that's what the troll did.
Now you know what auto response would end up tweeting.
After getting the response, Murielle then changed her name back, so anyone looking it at thinks the Uber auto response team is just really really racist monsters.
I'm NOT saying that the company shouldn't have seen this coming and put filters in place. They probably should have. But I can also see why it would never really occur to someone to do.
Uber has a lot of problems. Which is why there are protests scheduled. But I think it's a mistake to go after the company being exploited harder than people seem to be going after the troll who used the word as a bait and switch to get the company to say it.
Of course, I'm sure there are people who will say I'm wrong - OK, I'm fine with learning more on what I'm missing in the subtext, so feel free to let me know!
I'm coming from a position as someone who has had a few people using "offensive" user names. (Nowhere near that word just things that were designed to get a reaction) I had to post them in the poll, because that was their name. I do wonder though where that line would be - I'm not an auto response after all. Hopefully no one ever decides to push that. But I'm sure, being the internet, at some point, some troll will.
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You don't have to be a troll like Murielle to be interested in finale poll!
https://therealljidol.dreamwidth.org/1064830.htmlIt closes tomorrow night. So make sure to get your votes in!